Welcome to TrafficMaster Sales’ FAQ section! We’ve compiled answers to the most common questions about our premium flooring products and services. Whether you’re a DIY enthusiast or a commercial developer, you’ll find helpful information below.
Product Questions
What types of flooring do you offer?
We specialize in a wide range of flooring solutions including:
- Area Rugs and Carpet (with padding and transition strips)
- Hardwood and Laminate Flooring
- Carpet Tile and Gym Flooring
- Specialty flooring (Boat Carpet, Artificial Grass)
- Ceramic Tile and Commercial Mats
How do I calculate how much flooring I need?
We recommend using our online calculators (available on product pages) and measuring twice before ordering. For complex projects, email our support team with your room dimensions for personalized assistance.
Shipping & Delivery
What are my shipping options?
We offer two smart shipping solutions:
- Express Shipping ($12.95 flat rate via DHL/FedEx): 10-15 day delivery with tracking
- Free Standard Shipping (via EMS for orders over $50): 15-25 day delivery
Do you ship internationally?
Yes! We ship worldwide except to some remote Asian regions. All international orders include complete customs documentation handled by our team – no surprise fees at delivery. Note that delivery times may vary slightly by destination.
How will my flooring be packaged?
Your order arrives either palletized or in protective packaging depending on product type. All deliveries are curbside – please have assistance available for unloading bulky items like hardwood flooring or gym tiles.
Payments & Orders
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Can I modify or cancel my order after placement?
Due to our fast processing (1-2 business days), modifications must be requested immediately by emailing [email protected]. Once your order enters the shipping process, changes cannot be made.
Returns & Exchanges
What is your return policy?
Unopened, unused flooring may be returned within 15 days of delivery for a refund (minus original shipping costs). Special order items like cut-to-length carpet or boat carpet cannot be returned. Please contact us for a Return Authorization before shipping anything back.
What if my flooring arrives damaged?
While we take extreme care in packaging, please inspect your shipment immediately. Report any damage within 48 hours by emailing photos to our support team. We’ll arrange replacements at no additional cost.
Account & Support
Do I need an account to order?
No – we offer guest checkout. However, creating an account lets you track order history and saves your information for future purchases (great for property managers with recurring projects).
How can I contact customer service?
Our Fayetteville-based team provides personal attention to every order! Email us at [email protected] for:
- Custom shipping solutions (especially for commercial gym flooring or large orders)
- Product recommendations
- Order status updates
- Special requirements (contractor discounts, bulk pricing)